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» Customer Service

Shipping

We ship by UPS Ground delivery service. Orders are usually processed on the next business day.

UPS Ground

Starts at $11.87 (varies with # of items and weight of items). Shipping charge includes hazardous material fee. Delivery time 3-5 days.

  • Most of the items are always in stock and are shipped within the next business day

  • If an item is out of stock, we will contact you as soon as possible

  • We are not responsible for the delay of shipping due to weather, accidents, or mistakes done by any postal service (including damages, scratches, and undeliverable address, stolen or lost packages)

  • We reserve the right to cancel orders of items that have mistake in pricing

We offer free ground shipping on orders over $100.



Returns & Repairs

Return Address:
Rinvio.com
5530 Corbin Ave. Suite 170
Tarzana, CA 91356


Return Policy:
All returns and exchanges must be submitted within 14 calendar days from the date the item is received.
All items must be new, unused and in the original manufacturer's packaging. All returns or exchanges must be confirmed with Rinvio.com via phone, fax or e-mail, prior to being sent back. For all other inquires, please contact Rinvio.com


Repairs:
Products which need repair are supposed to be shipped directly to the manufacturer. We do not repair them. Following is the manufaturer's address and phone number:

Service Department
1425 Cranston Street
Cranston, RI    02920
Phone: (401) 943-1500
www.colibri.com



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Rinvio and ProjectThunder Proudly accept all major Credit Cards for e-commerce projects.